INFLUENCE OF ORGANIZATIONAL JUSTICE ON EMPLOYEE PERFORMANCE: A CASE STUDY OF NIGERIA CUSTOMS SERVICE

Table of Contents

 

Title Page

 

Abstract

 

Chapter One: Introduction

 

1.1 Background to the Study

 

1.2 Statement of the Problem

 

1.3 Objectives of the Study

 

1.4 Research Questions

 

1.5 Research Hypothesis

 

1.6 Significance of the Study

 

1.7 Scope of the Study

 

1.8 Limitations of the Study

 

1.9 Organization of the Study

 

1.10 Definition of Terms

 

1.10.1 Organizational Justice

 

1.10.2 Distributive Justice

 

1.10.3 Procedural Justice

 

1.10.4 Interactional Justice

 

1.10.5 Employee Performance

 

Chapter Two: Review of Related Literature

 

2.1 Introduction

 

2.2 Theoretical Review

 

2.2.1 Equity Theory

 

2.2.2 Organizational Justice Theory

 

2.2.3 Social Exchange Theory

 

2.3 Conceptual Review

 

2.3.1 Concept of Organizational Justice

 

2.3.2 Distributive Justice

 

2.3.3 Procedural Justice

 

2.3.4 Interactional Justice

 

2.3.5 Fairness in Reward Allocation

 

2.3.6 Fairness in Decision-Making

 

2.3.7 Organizational Justice and Employee Motivation

 

2.3.8 Organizational Justice and Employee Commitment

 

2.3.9 Organizational Justice and Employee Performance

 

2.3.10 Organizational Justice in Public-Sector Organizations

 

2.4 Empirical Review

 

References

 

Chapter Three: Research Methodology

 

3.1 Introduction

 

3.2 Research Design

 

3.3 Area of the Study

 

3.4 Population of the Study

 

3.5 Sample Size Determination

 

3.6 Sampling Technique

 

3.7 Sources of Data Collection

 

3.7.1 Primary Sources

 

3.7.2 Secondary Sources

 

3.8 Instrument for Data Collection

 

3.9 Validity of the Instrument

 

3.10 Reliability of the Instrument

 

3.11 Method of Data Collection

 

3.12 Method of Data Analysis

 

3.13 Ethical Considerations

 

3.14 Limitations of the Methodology

 

Chapter Four: Data Analysis and Interpretation

 

4.1 Introduction

 

4.2 Response Rate

 

4.3 Demographic Characteristics of Respondents

 

4.4 Analysis of Research Questions

 

4.4.1 Research Question One: Influence of Distributive Justice on Employee Performance

 

4.4.2 Research Question Two: Influence of Procedural Justice on Employee Performance

 

4.4.3 Research Question Three: Influence of Interactional Justice on Employee Performance

 

4.4.4 Research Question Four: Level of Employee Performance

 

4.5 Test of Hypotheses

 

4.6 Discussion of Findings

 

4.7 Summary of Findings

 

Chapter Five: Summary, Conclusion and Recommendations

 

5.1 Introduction

 

5.2 Summary of the Study

 

5.3 Summary of Major Findings

 

5.4 Conclusion

 

5.5 Recommendations

 

5.6 Contribution to Knowledge

 

5.7 Limitations of the Study

 

5.8 Suggestions for Further Research

 

5.9 Overall Conclusion

 

Questionnaire

 

Letter of Introduction

 

Section A: Demographic Information

 

Section B: Organizational Justice and Employee Performance

 

Part 1: Distributive Justice

 

Part 2: Procedural Justice

 

Part 3: Interactional Justice

 

Part 4: Employee Performance

 

Section C: Open-Ended Questions