ASSESSMENT OF EMOTIONAL INTELLIGENCE ON LEADERSHIP EFFECTIVENESS: A CASE STUDY OF FIDELITY BANK PLC

Table of Contents

 

Title Page

 

Abstract

 

Chapter One: Introduction

 

1.1 Background to the Study

 

1.2 Statement of the Problem

 

1.3 Objectives of the Study

 

1.4 Research Questions

 

1.5 Research Hypothesis

 

1.6 Significance of the Study

 

1.7 Scope of the Study

 

1.8 Limitations of the Study

 

1.9 Organization of the Study

 

1.10 Definition of Terms

 

1.10.1 Emotional Intelligence

 

1.10.2 Leadership Effectiveness

 

1.10.3 Self-Awareness

 

1.10.4 Self-Regulation

 

1.10.5 Empathy

 

Chapter Two: Review of Related Literature

 

2.1 Introduction

 

2.2 Theoretical Review

 

2.2.1 Emotional Intelligence Theory

 

2.2.2 Trait Theory of Leadership

 

2.2.3 Social Exchange Theory

 

2.3 Conceptual Review

 

2.3.1 Concept of Emotional Intelligence

 

2.3.2 Self-Awareness

 

2.3.3 Self-Regulation

 

2.3.4 Empathy

 

2.3.5 Social Skills

 

2.3.6 Concept of Leadership

 

2.3.7 Leadership Effectiveness

 

2.3.8 Emotional Intelligence and Decision-Making

 

2.3.9 Emotional Intelligence and Employee Motivation

 

2.3.10 Emotional Intelligence and Organizational Performance

 

2.4 Empirical Review

 

References

 

Chapter Three: Research Methodology

 

3.1 Introduction

 

3.2 Research Design

 

3.3 Population of the Study

 

3.4 Sample Size Determination

 

3.5 Sampling Technique

 

3.6 Sources of Data

 

3.6.1 Primary Sources

 

3.6.2 Secondary Sources

 

3.7 Research Instrument

 

3.8 Validity of the Research Instrument

 

3.9 Reliability of the Research Instrument

 

3.10 Method of Data Collection

 

3.11 Method of Data Analysis

 

3.12 Ethical Considerations

 

3.13 Limitations of the Methodology

 

3.14 Summary of the Chapter

 

Chapter Four: Data Analysis and Interpretation

 

4.1 Introduction

 

4.2 Demographic Characteristics of Respondents

 

4.3 Analysis of Research Questions

 

4.4 Test of Hypotheses

 

4.5 Discussion of Findings

 

4.6 Summary of Findings

 

4.7 Conclusion

 

Chapter Five: Summary, Conclusion and Recommendations

 

5.1 Introduction

 

5.2 Summary of the Study

 

5.3 Conclusion

 

5.4 Recommendations

 

5.4.1 Integration of Emotional Intelligence into Leadership Development Programmes

 

5.4.2 Inclusion of Emotional Intelligence in Recruitment and Promotion Criteria

 

5.4.3 Emphasis on Empathy and Social Skills in Leadership Training

 

5.4.4 Creation of a Supportive Organizational Culture

 

5.4.5 Regular Assessment and Feedback on Emotional Intelligence

 

5.4.6 Development of Emotional Intelligence Competencies at All Levels

 

5.4.7 Further Research by the Organization

 

5.5 Contributions to Knowledge

 

5.6 Limitations of the Study

 

5.7 Suggestions for Further Research

 

5.8 Conclusion

 

Research Questionnaire

 

Section A: Demographic Information

 

Section B: Emotional Intelligence Dimensions

 

Part B1: Self-Awareness

 

Part B2: Self-Regulation

 

Part B3: Empathy

 

Part B4: Social Skills

 

Section C: Leadership Effectiveness

 

Part C1: Leadership Effectiveness

 

Section D: Open-Ended Questions