Table of Contents
Title Page
Abstract
Chapter One: Introduction
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Research Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitations of the Study
1.9 Organization of the Study
1.10 Definition of Terms
1.10.1 Conflict
1.10.2 Conflict Management
1.10.3 Employee Productivity
1.10.4 Negotiation
1.10.5 Mediation
Chapter Two: Review of Related Literature
2.1 Introduction
2.2 Theoretical Review
2.2.1 Human Relations Theory
2.2.2 Systems Theory
2.2.3 Social Exchange Theory
2.3 Conceptual Review
2.3.1 Concept of Conflict
2.3.2 Concept of Conflict Management
2.3.3 Communication as a Conflict-Management Strategy
2.3.4 Negotiation and Conflict Management
2.3.5 Collaboration and Conflict Management
2.3.6 Collective Bargaining
2.3.7 Mediation
2.3.8 Employee Productivity
2.3.9 Relationship between Conflict Management and Employee Productivity
2.3.10 Conflict Management and Organizational Performance
2.4 Empirical Review
References
Chapter Three: Research Methodology
3.1 Introduction
3.2 Research Design
3.3 Area of the Study
3.4 Population of the Study
3.5 Sample Size Determination
3.6 Sampling Technique
3.7 Instrument for Data Collection
3.8 Validity of the Instrument
3.9 Reliability of the Instrument
3.10 Method of Data Collection
3.11 Method of Data Analysis
3.12 Ethical Considerations
3.13 Limitations of the Methodology
3.14 Summary of the Chapter
Chapter Four: Data Analysis and Interpretation
4.1 Introduction
4.2 Response Rate
4.3 Demographic Characteristics of Respondents
4.4 Analysis of Research Questions
4.4.1 Research Question One: Influence of Communication on Employee Productivity
4.4.2 Research Question Two: Influence of Negotiation and Collaboration on Employee Productivity
4.4.3 Research Question Three: Influence of Collective Bargaining and Mediation on Employee Productivity
4.4.4 Employee Productivity
4.5 Summary of Descriptive Statistics
4.6 Test of Hypotheses
4.7 Discussion of Findings
4.8 Summary of Findings
4.9 Conclusion of the Chapter
Chapter Five: Summary, Conclusion and Recommendations
5.1 Introduction
5.2 Summary of the Study
5.3 Summary of Major Findings
5.4 Conclusion
5.5 Recommendations
5.6 Implications of the Study
5.7 Contributions to Knowledge
5.8 Limitations of the Study
5.9 Suggestions for Further Research
5.10 Final Remark
Questionnaire
Section A: Demographic Information
Section B: Conflict Management and Employee Productivity
Part 1: Communication and Employee Productivity
Part 2: Negotiation and Employee Productivity
Part 3: Collaboration and Employee Productivity
Part 4: Collective Bargaining and Employee Productivity
Part 5: Mediation and Employee Productivity
Part 6: Employee Productivity
Section C: Open-Ended Questions
