Table of Contents
Title Page
Abstract
Chapter One: Introduction
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Research Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitations of the Study
1.9 Organization of the Study
1.10 Definition of Terms
1.10.1 Logistics Management
1.10.2 Transportation Management
1.10.3 Inventory and Materials Management
1.10.4 Information and Communication Management
1.10.5 Service Delivery
Chapter Two: Review of Related Literature
2.1 Introduction
2.2 Theoretical Review
2.2.1 Systems Theory
2.2.2 Resource-Based View Theory
2.2.3 Logistics Management Theory
2.3 Conceptual Review
2.3.1 Concept of Logistics Management
2.3.2 Transportation Management
2.3.3 Inventory and Materials Management
2.3.4 Information and Communication Management
2.3.5 Warehousing Management
2.3.6 Distribution Management
2.3.7 Logistics Information Systems
2.3.8 Delivery Timeliness
2.3.9 Service Delivery
2.3.10 Logistics Management and Service Delivery
2.4 Empirical Review
References
Chapter Three: Research Methodology
3.1 Introduction
3.2 Research Design
3.3 Area of the Study
3.4 Population of the Study
3.5 Sample Size Determination
3.6 Sampling Technique
3.7 Sources of Data
3.7.1 Primary Sources
3.7.2 Secondary Sources
3.8 Research Instrument
3.9 Validity of the Research Instrument
3.10 Reliability of the Research Instrument
3.11 Method of Data Collection
3.12 Method of Data Analysis
3.12.1 Descriptive Statistics
3.12.2 Inferential Statistics
3.13 Model Specification
3.14 Ethical Considerations
3.15 Limitations of the Methodology
3.16 Summary of the Chapter
Chapter Four: Data Analysis and Interpretation
4.1 Introduction
4.2 Demographic Characteristics of Respondents
4.3 Descriptive Analysis of Research Variables
4.4 Test of Hypotheses
4.4.1 Test of Hypothesis One
4.4.2 Test of Hypothesis Two
4.4.3 Test of Hypothesis Three
4.5 Discussion of Findings
4.6 Summary of Findings
4.7 Conclusion
Chapter Five: Summary, Conclusion and Recommendations
5.1 Introduction
5.2 Summary of the Study
5.3 Conclusion
5.4 Recommendations
5.4.1 Improvement of Transportation Management
5.4.2 Enhancement of Inventory and Materials Management
5.4.3 Strengthening of Information and Communication Management
5.4.4 Improvement of Service Delivery
5.4.5 Policy and Funding Support
5.4.6 Continuous Training and Development
5.5 Implications of the Study
5.5.1 Theoretical Implications
5.5.2 Policy Implications
5.5.3 Practical Implications
5.6 Contributions to Knowledge
5.7 Suggestions for Further Research
5.8 Final Conclusion
Logistics Management and Service Delivery Questionnaire
Section A: Demographic Information
Section B: Logistics Management and Service Delivery
Part 1: Transportation Management
Part 2: Inventory and Materials Management
Part 3: Information and Communication Management
Part 4: Service Delivery
Section C: Open-Ended Questions
