THE IMPACT OF TOTAL QUALITY MANAGEMENT ON CORPORATE PRODUCTIVITY ( A CASE STUDY OF NIGERIA BOTTLING COMPANY)

THE IMPACT OF TOTAL QUALITY MANAGEMENT ON CORPORATE PRODUCTIVITY ( A CASE STUDY OF NIGERIA BOTTLING COMPANY)

TABLE OF CONTENTS
Title page                                                                                                
Declaration                                                                                             
Approval Page                                                                                        
Dedication                                                                                                
Acknowledgment                                                                                    
Abstract                                                                                                   
Table of Contents                                                                                   
CHAPTER ONE: INTRODUCTION

    1. Background of the Study                                                      
    2. Statement of the Problem                                                     
    3. Objectives of the Study                                                        
    4. Significance of the Study                                                             
    5. Research Questions                                                                    
    6. Scope of the Study                                                                        
    7. Limitation of the Study                                                               
    8. Definition of Terms                                                                      

CHAPTER TWO: LITERATURE REVIEW
2.1    Introduction                                                                                   
2.2    Quality                                                                                           
2.3    Quality Determinants                                                                           
2.4    Total Quality Management                                                                  
2.5    Principles of Total Quality Management                                 
2.6    Circumstances of Total Quality Management                         
2.7    Benefit of Total Quality Management                                      
2.8    Application of Total Quality Management                               
2.9    Challenges of Implementing Total Quality Management     
2.10  Quality Management System Audit/Review                                     
2.11  Tools and Techniques for Quality Improvement                    
2.12  Chapter Summary                                                                        
CHAPTER THREE: METHODOLOGY
3.1    Introduction                                                                                  
3.2    Research Design                                                                           
3.3    Area of Study                                                                                
3.4    Population of the Study                                                               
3.5    Sample Size and Sampling Technique                                               
3.6    Instrument of Data Collection                                                   
3.7    Validation of the Instrument                                                     
3.8    Reliability of Instrument                                                            
3.9    Method of Data Collection                                                          
3.10  Method of Data Analysis                                                             

 

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1    Introduction                                                                                  
4.2    Characteristics of Respondents                                                  
4.3    Data Presentation and Analysis                                                
4.4    Summary of Findings                                                                            
4.5    Discussion of Findings                                                                
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1    Summary                                                                                       
5.2    Conclusion                                                                                              
5.3    Recommendations                                                                        
Bibliography                                                                                  

Appendix I                           

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