THE IMPACT OF TOTAL QUALITY MANAGEMENT ON CORPORATE PRODUCTIVITY ( A CASE STUDY OF NIGERIA BOTTLING COMPANY)
TABLE OF CONTENTS
Title page
Declaration
Approval Page
Dedication
Acknowledgment
Abstract
Table of Contents
CHAPTER ONE: INTRODUCTION
- Background of the Study
- Statement of the Problem
- Objectives of the Study
- Significance of the Study
- Research Questions
- Scope of the Study
- Limitation of the Study
- Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Quality
2.3 Quality Determinants
2.4 Total Quality Management
2.5 Principles of Total Quality Management
2.6 Circumstances of Total Quality Management
2.7 Benefit of Total Quality Management
2.8 Application of Total Quality Management
2.9 Challenges of Implementing Total Quality Management
2.10 Quality Management System Audit/Review
2.11 Tools and Techniques for Quality Improvement
2.12 Chapter Summary
CHAPTER THREE: METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Area of Study
3.4 Population of the Study
3.5 Sample Size and Sampling Technique
3.6 Instrument of Data Collection
3.7 Validation of the Instrument
3.8 Reliability of Instrument
3.9 Method of Data Collection
3.10 Method of Data Analysis
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Characteristics of Respondents
4.3 Data Presentation and Analysis
4.4 Summary of Findings
4.5 Discussion of Findings
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
Bibliography