IMPACT OF AUTOMATED TELLER MACHINE ON CUSTOMER SATISFACTION IN NIGERIAN BANKS

IMPACT OF AUTOMATED TELLER MACHINE ON CUSTOMER SATISFACTION IN NIGERIAN BANKS

TABLE OF CONTENTS
Title page
Declaration
Approval page
Dedication
Acknowledge
Table of content
Abstract
CHAPTER ONE:
Introduction

Background to the Study    

1.2    Statement of Problem 
1.3    Objective of the Study
1.4    Research Questions   
1.5    Statement of Research hypothesis       
1.6    Significance of the Study    
1.7    Scope of the Study    
1.8    Definition of key Terms
CHAPTER TWO
Literature Review
2.1    Introduction
2.2    Concept of Automated Teller Machine   
2.3    Automated Teller Machine and Risk Management Challenges
2.4    Nigerian Banks and Automated Teller Machine Wind of Change
2.5    Strategic Imperatives of Automated Teller Machine in Nigeria  
2.6    Customer Satisfaction through the use of Automated Teller Machine
    1. The Benefit of Automated Teller Machine to Bank Customers and Banks
    2. The challenges militating against Atomated Teller machine

2.9    Summary
CHAPTER THREE
Research Methodology
3.1    Introduction
3.2    Population and sample site of the Study
3.3    Sources of Data
3.4    Method of Data Collection   
3.5    Method of Data Analysis     
3.6    Summary  
CHAPTER FOUR
Data Presentation, Analysis and Interpretation

    1. Introduction      
    2. Data Presentation              

4.3    Test of Research Hypothesis
4.4    Interpretation of Finding
4.5    Summary of Finding
CHAPTER FIVE
Summary, Conclusion and Recommendations
5.1    Summary
5.2    Conclusion

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