INTEGRATION OF ARTIFICIAL INTELLIGENCE INTO BUSINESS PROCESS AND ITS IMPACT ON ORGANISATIONAL PERFORMANCE. A CASE STUDY OF UBA VIRTUAL BANKER-LEO

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

The 21st century is witnessing the re-invention of Artificial intelligence. This is due to advances in computer science, the need for the processing of large amount of data and theoretical knowledge of the operation of computer power. Currently, artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The essence of artificial intelligence was to simulate the human intelligence. It is believed that the human intelligence can be described in such a way that artificial intelligence could carry out the same functions. According to computer scientist, artificial intelligence is the intelligence which is demonstrated by machines as against the intelligence demonstrated by humans and animals which is also referred to as machine intelligence. It is the study of intelligent agents or devices which can accept information from the external environment interpret it and utilized the information to achieve a particular result. Kaplan and Haenlein, posit that AI is a system which has the ability to interpret external data, use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans. The study seeks to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.

1.2 STATEMENT   OF   THE PROBLEM

The invention and adoption of artificial intelligence requires the commitment of huge funds. Also, there are fears that unlike previous technological revolutions, it will create a risk of mass unemployment. The problem confronting the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.

1.3 OBJECTIVES   OF THE STUDY

The Main Objective of the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo; The specific objectives include:

1 To determine the relevance of artificial intelligence.

2 To appraise the integration of artificial intelligence into business process and its impact on organizational performance.

3 To determine the impact of UBA virtual Banker-Leo on organizational performance.

1.4 RESEARCH QUESTIONS

1 What is the relevance of artificial intelligence?

2 What constitute the integration of artificial intelligence into business process and its impact on organizational performance?

3 What is the impact of UBA virtual Banker-Leo on the performance of UBA?

1.5 STATEMENT OF THE HYPOTHESIS

Ho1: The impact of the UBA virtual Banker –Leo on organizational performance is not significant.

1.6 SIGNIFICANCE OF THE STUDY

The study provides an evaluative appraisal of the integration of artificial intelligence into business process and its impact on organizational performance.

1.7 SCOPE OF THE STUDY

The study focuses on the appraisal of the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.

 1.8 LIMITATION OF THE STUDY

The study was confronted with logistics and geographical factors.

1.9 DEFINITION OF TERMS

ARTIFICIAL INTELLIGENCE DEFINED

AI is a system which has the ability to interpret external data; use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans.

GROUP DYNAMICS DEFINED

Defines the way people work together, identifies the psychological structures and processes of the teams and the making of the groups in the organization.

KNOWLEDGE MANAGEMENT DEFINED

•Knowledge management is the process of developing, disseminating and deploying ideas, information and intellectual property within the organization;

PROCESS MANAGEMENT DEFINED

This shows the congruence or lack of congruence between business processes and the goals and values of the organization,

 ORGANISATIONAL INTELLIGENCE DEFINED

This is the capacity of the organization to create knowledge and utilized it strategically.

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