ABSTRACT
This research project it titled “the Role of Communication in Enhancing labour-Management Relations (A case study of Academic Pres Plc, Lagos). The study has assessed the role of communication within the context of labour-management relationship, practice, but with special focus on the employees of Academic Press Plc. Lagos, as a case. Communication is household word which tends to facilitate understanding and co-operation in the conduct of human activities. Furthermore, communication is a vital tool in achieving organizational goods and enhancing industrial harmony. Management needs to communicate effectively with workers in order to get the desired results from their efforts. Also, workers have to understand the policies and objectives of management, if they must be efficient and effective in the fulfillment of their job responsibilities. Hence, workers expect to be informed at all time about issues that generally affect them.
This study was primarily embarked upon to discover how communication can be sued to create a better atmosphere for labour and management to co-exist and operate peacefully and profitably in the purist of the set goals and objectives of the organization. In addition, the study also sought to find out the extent to which any existence of communication gap would do good or harm to the operations of various organizations, using Academic Press Plc, as a case example. The copious literature was reviewed to analyze the views of different scholars and researchers on the definition, role and application of communication in labour management. This historical background of the study organization was also particularly studies to familiarizes both the researcher and readers with the mode of operation, origin and the human resources policy of that organization. The details of these are provided in chapter Two of this Research Report.
The substantive issues of methodology and data processes are fully elaborated in Chapter Three. In Chapter Four, the research data are presented, analyzed and interpreted. In the analysis of data, particular use was made of the chi-square(x2) statistic, in the testing of research hypotheses and the determination of statistical relationship among the research variables. Essentially, the questionnaires instrument, and the associated social interviews had served well the needs of data gathering and research objectively. The usage of a combination of research methods, that is, pure survey strategies (e.g standard questionnaires and interviewing)along with documentary analysis and extended observation f employee behavior, as well as other industrial phenomena, had increased the robustness of data collected and the overall quality of these data. Thus, the adopted research techniques for this research had represented the best possible in the field circumstances.
Finally, various recommendations are made in chapter Five for further research and for policy implementation for mutual benefits that are derivable by the corporate organization, the workforces and both the employee – based associations, and the employers groups in Nigeria.
