IMPACTS OF CONFLICTS MANAGEMENT ON THE EFFICIENCY AND EFFECTIVENESS OF BUSINESS
TABLE OF CONTENTS
1.0 Background to the Study
1.1 Historical Background Of Lagos State University (LASU)
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Questions.
1.5 Research Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitation of the Study
1.9 Definition of Terms
1.10 Outline of the Research Study
2.1 Nature and Meanings of Conflict
2.2 Types of Conflict
2.2.1 Vertical Conflicts
2.2.2 Horizontal Conflicts
2.2.3 Conflicts Of Interest
2.2.4 Conflicts of Rights:
2.3 Sources of Industrial Conflicts
2.3.1 Intangible Causes/Sources
2.3.2 Tangible Causes / Sources
2.3.3 Internal Causes I Sources
18.104.22.168 Styles of Leadership Cum Management
22.214.171.124 Shared Resources
126.96.36.199 Task Inter Dependence
188.8.131.52 Perceptions And Values
184.108.40.206 Personal Style And Background
220.127.116.11 Poor Communication
2.3.4 External Causes/ Sources
18.104.22.168 Government Economic Policies
22.214.171.124 Large Scale Mismanagement
126.96.36.199 Political Instability
2.4 Consequence or Effects of Conflict on Organizations
2.4.1 Functional Consequences of Conflict
2.4.2 Dysfunctional Consequences of Conflict
2.4.3 Characteristics of Negative or Potentially Negative Conflict
2.4.4 Characteristics of Positive or Potentially Positive Conflicts
2.5 Forms of Industrial Protest
2.5.1 Definition of Strike
2.5.2 Types of Strikes
2.5.3 Effective of Strike on Organizations
2.6 Conflict Management and Resolution
2.6.1 Conflict Management Styles
2.7 Procedures for Conflict Settlement
2.7.1 Internal Machinery of Conflict Settlement
2.7.2 External Machinery of Conflict Settlement
188.8.131.52 Arbitration Panel
184.108.40.206 The Industrial Court
3.1 Nature of Research Method
3.2 Research Design
3.3 Population Sample Size and Sample Design
3.4 Research Instruments Design and Collection of Responses
3.5 Test of Validity and Reliability of Research Instrument
3.6 Methods of Data Presentation and Analysis
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Presentation of Data
4.2 Testing Of Hypothesis
4.3 Interpretation of the Tests
SUMMARY OF FINDINGS, RECOMMENDATIONS, CONCLUSION AND SUGGESTION FOR FURTHER READING
5.1 Summary of Findings
5.2 Recommendation Based on Research Findings
5.4 Suggestion for Further Reading
CHAPTER ONE INTRODUCTION
1.O BACKGROUND TO THE STUDY
Conflict is an inevitable element of any labour - management relationship. In work situation people are bound to have different interests and aspirations which may tend to conflict with each other. Also in every organization where people to different background have to interact in the collective efforts towards achieving a common goal, conflict is bound to ensure. This is because in addition to the common workplace his own personal ambition which he earnestly desires to achieve alongside the organizational goal. This individual goal or interest may not necessarily be compatible with that of other members. Thus, there is clash of interest.
For example, management is often committed to pursuing a goal of profit maximization through rationalization of economic decision and other cost maximization policies. The workers, through their union want higher wages are lucrative welfare package which tend to result in higher costs of doing business to the management. Union wants effective participation in most factory shop decision even at tl1e expense of encroaching on areas that fall exclusively within the confinement of management prerogatives. Management cannot, but resist these unwholesome moves. In the process conflict will ensure, therefore, it is obvious that conflict is inherent in every organization irrespective of size, mission or age. To this end organization (be it private or public) are perceived to always assume that conflicts necessarily damage the relationship that exist within the work places. It is based on the fore goings that a research study on measurement of conflicts effectiveness and efficiency became a subject of interest.
1.2 HISTORICAL BACKGROUND OF LAGOS STATE UNIVERSITY (LASU)
The Lagos state university was established on April 22nd 1983 via the statute of 1983. with the major objective of being the apex of the educational system of the state, providing access to higher education for citizens, providing innovative educational programmes of high standard, conducting research and disseminating their findings,. It was also established to become intellectual pursuit and serves the factory of ideas by the then government a Alhaji Lateef Kayode Jakande.
The university took off in 1984 with 342 students, with three Faculties; Education, Law and Humanities, and Science. In 1989, it had 2,974 students, while the number increased in 1994 to 4,459 with 968 members staff made up of 300 76 administrative technical and 492 junior staff.. The population has grown to about 80,000 including Regular, Part-Time and Postgraduate students spread over eight (8) Faculties listed as follows; .
- Faculty of Art
- Faculty of Education
- Faculty of Law
- Faculty of Management Sciences
- Faculty of Science
- Faculty of Social Science
- Faculty of Engineering
- Faculty of Medical Sciences
In addition, there is a School of Postgraduate Studies.
The university was conceived as a non-residential university. It took over 139 hectares of hind which were previously the sites of Government College Ojo,
Methodist Boy's High School (proposed) Ojo site, and BUILDSPEC, an Engineering company, head it’s moved on Monday 19th December, 1983 from the old Lagos State Government Secretariat, Ikeja. Extra 800 hectares of land were later added at Ojo. Currently, it operates as a multi-campus university. The existing campus at Epe for Engineering Faculty and with the Teaching Hospital and College of Medicine at Ikeja. The main campus and the administrative headquarters remain at Ojo.
1.2 STATEMENT OF THE PROBLEM
It may seem that whenever two or more people are gathered, there will be conflict. The efficacies of organizational conflict are myriad. The problem of incessant industrial conflicts, disputes, strikes, lockouts, and boycotts have generated much concern not only among employers of labour but also employees themselves and other stakeholders-as well. The magnitude of the adverse effects can well be understood when one considers the huge looses in productivity, reduced profits, damages to organization's assets. The negative impacts of such event is like "ill wind that how nobody good". All parties are usually affected, employees in the areas of poor inter-personal relationship between them and the management, and among themselves, loss of pay, termination and dismissal form employment etc for the society potency for social disorder, instability, of jobs and mass unemployment, which could a:Tect the fulfillment of its obligation.
Given the reality as described above, it behooves but labour and management to seek ways of coping and minimizing undesirable tensions and conflicts, and its unpleasant consequences for this reason, it is pertinent to look into the various effects of industria1 conflict on the organizations, and approaches toward managing these problems positively, so that their favourable impact measurement could be felt on the effectiveness and efficiency of organizations.
1.3 PURPOSE OF THE STUDY
The objectives of this research study are as follows;
- To gain insight into the various causes of organizational conl1icts.
- To assess the problem (if there is any) encountered by the organization in the process of managing conflicts.
- To evaluate the factors that influence industrial conflicts' in business organization
- To generally offer useful suggestions to wards improving the management of industrial conflicts with within any business organization.
- To establish that conflict can be so managed, to the extent that it Can also bring about organizational effectiveness and efficiently in the work place, particularly, with references to LASU.
- To examine the impacts (be it positive or negative) of conflict on our selected organization. The positive impacts will be applauded. While the negative impacts condemned.
- To make workable and meaningful recommendations on how organizations can improve on their conflicts prevention, and management to their benefits and effectiveness, and that of the Nigerian economy at large.
1.4 RESEARCH QUESTIONS.
The research questions that will guide this study will include;
- To what extent has effective conflicts management contributed to the realization of the goals, objective vision and existence of organizations'?
- What are the factors responsible for industrial conflict in most business organizations?
- Does any relationship exist between the rate of conflict In an
Organization and its image?
- Of what importance is the role of conflicts to the success and performance of business organizations?
- What could be the resultant effect of regular industrial C0I1flicts to the
- What are the various approaches / methods available, for effective conflict management in your organizations?
- What is the effect of organizational conflict on attitude behaviour and performance of employees?
- Can conflicts be totally prevented or era9icated within the workplace
1.6 RESEARCH HYPOTHESIS
Two Hypotheses shall be formulated tested, and interpreted for the purposes of the research work. They are below stated;
Ho: There is no significant relationship between industrial conflicts -and organization's effectiveness.
Hi: There is a significant relationship between industrial coni1icts and organization's effectiveness.
Ho: There is no positive relationship between effective conflict management and approaches of conflict resolution adopted.
Hi: There is a positive relationship between effective conflict management and approaches of conflict resolution adopted.
1.6 SIGNIFICANCE OF THE STUDY
The significance of this study can be viewed from two (2) major standpoints. Practical and Academic:
a. Practical Significance
This kind of study will assist In broadening the understanding of the followings;
- To employees in general, it will further expose the relationship existing between conflicts management and organizational effectiveness which will be of interest to them, in their respective organization.
- Specifically, to staffs of the organization under study, it will expose to a large extent the goings on in their establishment with regards to our relevant variables, and comparative analysis of their actions over some years accordingly.
- To policy makers and management, it will present a scheme through its analysis that could assist them in enunciating policies that will assist educational institution / business establishments in not only to pursue their over riding objective of profit making but also to remain relevant in the business for which they were known, by performing such a function as good welfare pac1dige for workers, among others.
- To economic watches and the interested public, it will provide some insight into the conflict management strategies and approaches of business organizations in Nigeria.
- b. Academic Significance
In the academic arena, this study will prove to be significant.
- It will help in contributing to the enrichment of the literature on conflict and conl1ict management.
- It will throw more light on the relationship, (Causative and ordinary) between conflict and such other variable apart from organization's performance as effectiveness and efficiently in Nigeria
- It will suggest ways (of interest to academics) based on empirical evidence of enhancing the conflict management situation in Nigeria, bearing in mind that improvement in the level of conflict resolution of organization in a country, signifies that the country is partly developing or not.
- The study will also serve as a body reserved knowledge to be referred to by other researcher who may want to pick and interest in their area of study.
1.7 SCOPE OF THE STUDY
This study, in every way, attempts to determine the impacts of conflicts management on the efficiency and effectiveness of business. The research will be conducted on the Lagos State University as our unit of analysis" in the Nigerian economy. Therefore, a survey of the officials of the functional areas of this establishment will comprise of our major source for comparative data and information.
1.8 LIMITATION OF THE STUDY
No matter how much effort one may put into the study, some' extraneous circumstances may create imperfections. The conduct of research in Nigeria and of course generally is imbued with a lot of problems.
However, in this particular research, the following problems are anticipated.
- The inability to retrieve all the questionnaires to be distributed
- Imperfection in sampling procedures and procedure for processing data.
- Finance in this era of economic hardship, financial resource has become a problem for many people including this researcher, thereby may affect the financial demand of the study.
1.9 DEFINITION OF TERMS
For the purpose of this study, certain words would be regularly used and are capable of assuming different times, meaning, and situation. Therefore, it's imperative to clearly define or operationalize them, so as to facilitate a clearer understanding and perception of the subjects - matter as hey are used in this research work. They are as follows;
- Conflict: A disagreement over issues of substance and / or emotional antagonism.
- Management: The act or skill of dealing with a situation that needs to be controlled in some ways.
- Industrial conflict: The inability of labour and management to reach agreement on any issue connected with the objective of employer-employee interaction.
- .Conflict resolution: The removal of the reason substantial and for emotional for a conflict.
- Conflict management: The methods, approaches, art or style of handling conflicts usually be experts in industrial relations fields.
6.Industrial relations: The process of control over the employment relationship, the organization of work, and relations between employers and their employees.
- Organization effectiveness: The continuous existence., or forgoing ahead of a company despite competition.
- Effects: The Oxford Dictionary of Current English dcl1ncd "Effect as; the result or consequence of an action.
1.10 OUTLINE OF THE RESEARCH STUDY Chapter 1: INTRODUCTION:
This chapter will consist of introductory section of the research study.
Chapter 2: LITERATURE REVIEW;
It will Endeavour to give theoretical framework by reviewing all relevant literatures on which this study is based
Chapter 3: RESEARCH METHODOLOGY;
It will present the methodology of the research study and the principal means of collecting and analyzing data.
Chapter 4: PRESENTATION AND ANALYSIS OF DATA;
This will centre on the presentation, analysis of data and discussion of result based on the research questions and the test of hypotheses formulated.
Chapter 5: SUMMARY, FINDINGS, RECOMMENDATIONS AND
This section will enable the researcher to draw out findings through the collected data that have been subject to in-depth analysis, recommendation based on research findings would be offered and also the concluding remark.