CONFLICT MANAGEMENT IN LOCAL GOVERNMENT SERVICE CASE STUDY OF OJO LOCAL GOVERNMENT

ABSTRACT

This research study is to investigate the conflict management in local government. Service with particular reference to Ojo local government being the local government use as a case study for this work. Conflict management is very crucial in the achievement of each other actually when there are employer over some issues like condition of work or condition of employment.

The local government, which is the third tier of the executive arm of government, is established to meet the welfare the local people

The ubiquitous presence of conflict can hinder the local government constitutional duties. The activities of various social groups in the local government. If not effectively controlled or managed can be costly in terms performance &,reputation. The instrument used to carryout this study effectively was the questionnaire which was administered to the staff of Ojo local government area total number of one number (100) questionnaire, were administered which the hypotheses using percentage while the hypothesis was tested with he chi--square statistics.

The result and funding of the study reveal that conflict management in the local government is the fundamental phenomenon that effect the performance of the local government management its employee.

 

TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of Contents

CHAPTER ONE: INTRODUCTION

1.1        Background of the Study

1.2        Brief History of Local Government

1.3        Statement of research problem

1.4        Purpose of study

1.5        Significance of study

1.6        Research questions

1.7        Research hypothesis

1.8        Definition of terms

CHAPTER TWO: LITERATURE REVIEW

2.0    Introduction

2.1    What is Grievances

2.2    Industrial Conflict

2.3    Sources of Conflict

2.5    Nature of Industrial Conflict

2.6    Conflict Resolutions

2.7    The conflict Resolution Procedure

2.8    Theoretical Framework

CHAPTER THREE: RESEARCH METHODOLOGY

 3.0   Introduction

3.1    Concept of Research Design

3.2    Population of the study

3.3    Sampling size

3.4    Sampling Technique

3.5    Instrument for data collection

3.6    Validity and Reliability

3.7    Method of Data Collection

3.8    Procedure for data analysis

 CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.0    Introduction

4.1    Sex of Respondent

4.2    Marital Status

4.3    Educational Qualifications of Respondents

4.4    Respondents Status

4.5    Years of Experiences in the office

4.6    Data Analysis and Testing of Hypothesis

4.7    Testing of Hypothesis

CHAPTER FIVE:        SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION

5.0    Introduction

5.1    Summary

5.2    Findings

5.3    Conclusion

5.4    Recommendation

Bibliography

Appendix A: Questionnaire

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