ABSTRACT
Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, This Study aim at the impact of electronic banking on performance in banking sector. Through the cluster sampling technique, data was collected by means of questionnaires from 35 First Bank officers and the result shows that First Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of First Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.
TABLE OF CONTENT
PAGE
TITLE PAGE I
CERTIFICATE II
DEDICATION III
ACKNOWLEDGEMENT IV
ABSTRACT V
TABLE OF CONTENT VI-VII
CHAPTER ONE: INTRODUCTION
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF THE PROBLEM 3
1.3 OBJECTIVES OF THE STUDY 4
1.4 RESEARCH QUESTIONS 6
1.5 RESEARCH HYPOTHESES 6
1.6 SIGNIFICANCE OF THE STUDY 7
1.7 SCOPE OF THE STUDY 8
1.8 LIMITATION OF THE STUDY 8
1.9 CHAPTER OUTLINE 9
1.10 DEFINITION OF RELATED TERMS 11
CHAPTER TWO: LITERATURE REVIEW
2.1. INTRODUCTION 14
2.2. THE VIEW ON ELECTRONIC BANKING 16
2.3. ELECTRONIC BANKING AND THE COMMON BANKING
PRODUCTS 20
2.4 THE ENTRY OF NIGERIAN BANKS INTO ELECTRONIC
BANKING 24
2.6 OPERATION OF FINANCIAL INSTITUTION 36
2.7 ELECTRONIC BANKING PERFORMANCE 36
CHAPTER THREE: RESEARCH METHODO
3.1 INTRODUCTION 40
3.2 RE-STATEMENT OF RESEARCH QUESTIONS 40
3.3 RESEARCH DESIGN 41
3.4 RE-STATEMENT OF RESEARCH HYPOTHESES 41
3.5 POPULATION OF STUDY 42
3.6 SAMPLING TECHNIQUES 42
3.7 SAMPLE SIZE 43
3.8 SOURCES OF DATE 43
3.9 METHOD OF DATA ANALYSIS 43
CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS
4.1. INTRODUCTION 45
4.2. PRESENTATION AND ANALYSIS OF DATA 45
4.3 TEST OF HYPOTHESIS 56
4.3 DISCUSSION OF FINDINGS 61
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.0 INTRODUCTION
