ABSTRACT
Staffs training development are indispensable features if an establishment is achieving its aims in an environment that is ever dynamic and volatile. In the same vein, establishments operate policies the making of which employees may have input. In line with the above, this study is an investigation into the impact of training and development on organizational effectiveness within the financial service sector.
With reference to Union Bank of Nigeria Plc, Lagos, the researcher relied on primary data obtained from the staff of the organization by means of questionnaire administration. The sample size of the research was determined from the staff strength using the random sampling method. The results of tested hypotheses revealed that training and development of employees increase efficiency in policy making.
Similarly, the non-challant attitudes of management toward training could hinder employees’ participation in policy making. In conclusion, priority given to staff training and development is reflected in the quality of policy and the sophistication of the policy making process. As part of its recommendations, the study highlighted, among others, the need to extend training to all levels of staff and ensure that the issue is not unduly politicized.
TABLE OF CONTENTS
CHAPTER ONE
Introduction
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Significance of the Study
1.5 Statement of Hypothesis
1.6 Scope of Study
1.7 Limitations of the Study
1.8 Definition of Terms
1.9 The Corporate Profile of Union Bank of Nigeria Plc
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
2.2 The Concept of Policy
2.3 Policy Formulation and Policy Options
2.4 Training and Development
2.5 Determination of Training Needs
2.6 Content of Training and Development Pgrogramme
2.7 Evaluation of Training and Development
2.8 Types of Training
2.9 Relationship between Training, Development and Education
2.10 Conclusion
CHAPTER THREE
3.0 Research Methodology
3.1 Research Design
3.2 Population of Study
3.3 Sampling Size
3.4 Sampling Method
3.5. Sources of Data
3.6 Validity of the Measuring Instrument
3.7 Reliability of the Measuring Instrument
3.8 Method of Data Collection
3.9 Method of Data Analysis
CHAPTER FOUR
4.0 Data Analysis and Interpretation
4.1 Data Analysis
4.2 Hypothesis Testing
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendations
5.1 Summary
5.2 Conclusion
5.3 Recommendations
Bibliography
Appendix
