EFFECTS OF ORGANIZATION STRUCTURE ON EMPLOYEES PERFORMANCE (A STUDY OF FIRST BANK)

ABSTRACT

This research work focuses on effects of organization structure on employees’ performance (a case study of first bank plc).

 

The objective of this study is to access what effective organization structure is, the theory and practice on organization performance leading to the mutual satisfaction of all the stakeholders, government, academic, business firms, employees and practitioners.

 

The investigation was carried out with the use of questionnaire to gather information from the members of First bank plc.

 

A number of 50 (fifty) questionnaires were distributed but only 31 (thirty one) was collected and analyzed. Chi square method was used in analyzing the questionnaires and test of the hypotheses.

 

Two (2) hypotheses was tested, the result revealed that there is a significant impact of effective organization structure on workers performance and effective organization structure affects the performance of workers.

 

It is recommended that having an organization structure in place is very important for any organization; better communication and transparency is recommended.

 

TABLE OF CONTENTS

 

CHAPTER ONE: INTRODUCTION

1.1             Background of the study

1.2             Statement of the problem

1.3             Objective of the Study

1.4             Research questions

1.5             Research hypotheses

1.6             Significance of the Study

1.7             Scope and limitations of study

1.8             Definition of Terms

1.9             Organization of the Study

 

CHAPTER TWO: LITERATURE REVIEW

2.0    Introduction

2.1    Theoretical framework

2.3    Its Importance to Employees

 

 

 

CHAPTER THREE: RESEARCH METHODOLOGY

3.0    Introduction

3.1    Restatement of research questions and hypotheses

3.2    Population

3.3    Sample Techniques

3.4    Sample design

3.5    Data Collection Instrument

3.6    Questionnaires Administration

3.7    Methods of Data Analysis

3.8    Validity and Reliability of Instrument

 

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1    Introduction

4.2    Presentation and Analysis of the data

4.3    Testing of hypothesis

 

CHAPTER FIVE: SUMMARY, CONCLUSION AND

RECOMMENDATIONS

5.0     Summary

5.1     Conclusions

5.2     Recommendations

          Bibliography

          Questionnaire


CHAPTER ONE

INTRODUCTION

 

1.1   BACKGROUND OF STUDY

In modem society, most people spend their working lives in an organization of some sort; therefore have firsthand experience of the corporate life. This study considers some of the findings and work that help to provide a better understanding of the nature of organizations which also includes the examination of the structural aspects of an organization and how it impacts on the performance of employees in an organization.

 

An organization is a collection of interacting and independent individuals who work towards common goals and whose relationship are determined according to a certain structure.

 

Arnold et al. (1998), this definition provides a useful starting point for an examination of organizations. The organization design is the overall arrangement of the various roles, processes and their relationships in the organization. It is a means to accomplishing the overall goal. The structure is not an end itself.

 

Performances of employees are based on the influence of some factors (motivations) which are as follows:

CLARITY OF GOALS AND DUTIES: Employees of Nigeria LNG Ltd are motivated due to the clarity of goals and objectives of the company in which everybody knows what the term is working towards and what he can contribute If the objective and goals are stated, it will be easy to select an organization most relevant actions for achieving such goals are objectives.

INDIVIDUAL CONSIDERATION: When assigning adequate measures or safeguards for management control, variation in individual ability are considered,

FLEXIBILITY CONSIDERATION: The organization structure of the company is flexible which has accommodated changes that may occur during the firm activities.

UNITY IN COMMAND: Each employee report and responsible to only superior at any point in time for each or all the functions he performs. No employee is subjected to orders from more than one source.

SPAN OF CONTROL: The Span of control in the sense that the number of workers supervised by and reporting to an officer at any point in time is reasonable. At the organization, the number of subordinates reporting to an executive is between 4 and 6 while 20 at bottom level.

ADEQUATE RESOURCES: For a useful organization structures adequate resources must be made available for each person to undertake his assigned 'task successfully.

EVALUATION CRITERIA: There are known criteria and standards for measuring and appraising individual and departmental performance.

AVAILABILITY OF SYSTEMS TO MANAGE STAFF TRAINING AND PERFORMANCE: This is another factor that motivates staff of

Nigeria Liquefied Natural Gas Ltd to perform effectively. For efficiency and increase in performance there must be well-defined processes for defining, creating, capturing and acting on knowledge. Training and development programs have enhanced staff of Nigeria LNG ltd performance. Therefore, employees of Nigeria LNG ltd have been motivated by the system in place for staff training program.

 

The non-motivation of staff performance could be that if the provision of environment for learning and development is not conducive, it will affect staff performance and which will bring low productivity in the organization.  Therefore, environmental condition should be considered.

 

1.2   STATEMENT OF PROBLEM

Various aspect of effective organization structure mentioned above where examined in the works of management scientist theorist Henry Fayol (1980), produced series of publications concerned with the structure of organization, power and authority within them.

 

The structure of an organization could have adverse influence on the provision of conducive 'environment for learning and performance of skills. There are various forces that bring about changes in an organization design, such driving forces causes dramatic changes which can influence the effective conduct of business. Though, these designs are used organization-Wide for various teams in an organization.

 

The problem associated with impact of effective organization structure on, employees’ performance ate significant issues and this has generated opinions. Workers or employees of Nigeria Liquefied Natural Gas Ltd quit their present working place because of lack of proper working environment, fixtures and this have gone a long way to affect the productivity of such employees and invariably affected the turnover of the organization.

The dissatisfaction of these employees on their job have made them go looking for job in some other organization where they think that better provisions are made for these variables lacking in their former workplace(s).

 

Moreover, because of improper positioning or location of plant/building, the employees work under stress and these have affected their health and productivity adversely. This study is therefore designed to look into the impact of effective organization structure on employees' performance.

 

1.3   OBJECTIVES OF THE STUDY

The purpose and the objectives of this research work are:

  • To conduct a study into the impact of effective organization structure on employees performance in an organization.
  • To access what effective organization structure is, the theory and practice.
  • To examine and determine the impact of employees performance in the context of effective organization structure.
  • To enhance employees performance in an organization.

 

1.4   RESEARCH QUESTION:

In the preparation of the research question, organizing the interview and collection of data that will be used in the hypothesis of the study, the following broad - based questions were established.

 

  • In what way could effective structure enhance stability in an organization?
  • Can effective organization structure affect employees' performance?
  • Are there systems m place to manage staff training and performance effectively and efficiently?
  • Is employees' performance linked to positive m the organization with the career in mind?
  • Is there an impact of effective organization structure on workers performance?

 

1.5   RESEARCH HYPOTHESIS

The study intends to test the following hypothesis:

H0:     There is no significant impact of effective organization structure on workers performance.

HI:     There is significant impact of effective organization structure on workers performance.

H0:     Effective organization structure does not affect the performance of workers.

H1:    Effective organization structure does not affect the performance of Workers.

 

1.6   SIGNIFICANCE OF THE STUDY

According to Armstrong (2001), ‘Strategic HRD aims to produce a coherent and comprehensive framework for developing people'. Much of this process will be geared towards the provision of an environment in which employees are encouraged to learn and perform. The effective structure of an organization is the framework for getting things done, for things to get done profitably, this framework must.be such that staff performance is encouraged with room to grow for the willing staff.

 

However, Mr. Kingsley Consultant (Thewerkauf 1991) observed that times are changing and the law of average no longer applies always. It was a biter reality and it is being experienced by many large corporations, firms today as they grapple with organizational complexity generated byproduct and functions. The result of the previous research work shows that the researcher used regression analysis.' But this study will use Chi-square statistics method to analyze the impact of effective organization structure on employees' performance, using the organization structure of Nigeria Liquefied Natural Gas Limited with respect to its staff performance as a case study. This research will also provide a better Understanding, an insight into the relationship between the effective structure of a firm and its method of staff performance.

 

1.7    SCOPE AND LIMITATION OF THE STUDY

There are difficulties encountered due to financial and time constraints. The research was not done extensively but has been limited to just one organization hence it cannot be a complete representation of the entire corporate sector nor give a concrete / totally complete view of the subject matter. It can only be used to give an insight into the subject.  It is hoped that the render would consult other literatures to enable him or her have a better understanding of the subject. A lot of research still needs to be done by considering many more organizations which would be a better representation of the corporate sector.

1.8    DEFINITION OF TERMS

FLEXIBLE ORGANIZATION: This may be organized along the lines with core workers carrying out the fundamental and continuing activities of the organization while the contract staff are employed as required. This is also called 'Core-Periphery' organization.

DIVISIONAL STRUCTURE: This process involves structuring the organization into separate divisions, each concerned with discrete manufacturing, sales, and distribution or service functions with serving a particular market.

THE PROCESSED-BASED ORGANIZATION: A processed based organization is one in which the focus is on horizontal processes that cut across organizational boundaries.

DECENTRALIZED STRUCTURE: Some organization especially conglomerates, decentralize most of their activities and retain only a skeletal headquarter staff to deal with finance control matters, strategic planning, legal issues and sometimes, personnel issues especially those with senior management on across the group basis.

JOB ANALYSIS: This term is usually resolved for procedures and methods of analysis similar to the technique described system.

TASK ANALYSIS: This is probably the most important form of analysis for training purposes, the techniques focuses on the objectives of tasks that people perform and provides an extremely flexible and useful method of analysis.

TRAINING DESIGN: This is designed to bring about changes in people's behaviour and the success of such endeavor is determined by how effectively these changes are instituted.

SKILL ANALYSIS: This term is usually resolved for procedures and methods of analysis similar to the technique described system.

 

1.9    ORGANlZATION OF THE STUDY

This study like other academics research in the faculty will be organized into five distinct chapters as follows

  • Chapter one focuses on the introduction of the study, statement of problem, objective of the study, research question and hypothesis, significance of the study, scope and limitation of the study and definition of terms.
  • Chapter two is the literature review. It covers the literature reviews and theoretical framework of the study. To be reviewed are works and opinions of authors With respect to the impact of effective organization structure on employees performance.
  • Chapter three contains the methodology of the study. It is the blue print of the project.
  • Chapter four dwells into the data presentation and analysis gathered in the course of study.
  • Chapter five is the last chapter that summarizes, recommends and concludes the study.

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