THE IMPACT OF INFORMATION TECHNOLOGY (I.T) ON THE PERFORMANCE BANKS OF NIGERIA (A STUDY OF UNITED BANK OF AFRICA)

ABSTRACT

The purpose of this research work is to investigate the impact of Information Technology (IT) on the performance of banks of Nigeria using United Bank of Africa Plc. as a study.

The objectives of this study include the following: to investigate the beneficial aspects of IT use; to investigate the problems of IT use; to determine the level of information technology acquisition to the bank. The research methodology involved using survey method. This had to the following findings that there is drastic reduction in cost for distribution and customers service, and adoption of e-commerce technology makes the bank to be able to reach customers and create more intimate relationship with all customers. Based on the findings we recommend that the bank must be able to allocate enough funds to the IT department so as to be able to meet up the continuous changes in the IT world.

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