The importance of managing the economy efficiently cannot be over emphasized. The monetary authorities, by controlling the supply of money, maintain price stability and influence economic activities especially when combined with appropriate fiscal measures (Friedman, 1999). The banking system remains the major channel for monetary control by the Central Bank of Nigeria (CBN) and the monetary authorities in general. Unfortunately, it is estimated that about 65% of the cash in circulation in the Nigerian economy is outside of the banking system, thus severely limiting the impact of the CBN’s efforts at price and economic stabilization (CBN 2012). Consequently, the amount of money in the form of deposits available to banks for the creation of more money is reduced. The profitability of the banks, which to a large extent depends on the amount of money at their disposal for lending, is therefore affected by the large size of this informal sector.

However, the breakthrough in Information Communication Technology (ICT) has revolutionized human society in terms of communication, efficiency in processes, general exchange of information, and in the exchange of goods and services. Within seconds, businesses are carried out online across different geographical location making it impossible for physical cash to be used as a medium of such exchanges (Baddeley, 2004).

The Central Bank of Nigeria (CBN) in collaboration with the Bankers Committee, introduced the cashless policy designed to provide mobile payment services that aim to breakdown traditional barriers hindering the financial inclusion of millions of Nigerians, secure and make convenient financial services to urban, semi-urban and rural areas across the country.

However, implementing the cashless policy requires that the banks make huge investments on ICT and other technologies that would enhance the proper implementation of the cashless system. For banks that barely survived recapitalization, and several others forced into a merger and acquisition, this policy may affect their performances and productivity positively or negatively depending on the strength of the individual banks. Therefore, this study seeks to analyze the impact of this policy on Nigerian banks in relation to their profitability using Fidelity Bank as a case study.
According to (Cobb, 2005), “electronic payments can thus lower transaction costs stimulate higher consumption and GDP, increase government efficiency, boost financial intermediation and improve financial transparency”. She further added that “Governments play a critically important role in creating an environment in which these benefits can be achieved in a way that is consistent with their own economic development plans”.

Fidelity Bank, also known as Fidelity Bank Plc., is a commercial bank in Nigeria. It is licensed as a commercial bank, by the Central Bank of Nigeria, the central bank and national banking regulator. In 2011, the bank was ranked the 7th most capitalized bank in Nigeria, the 25th most capitalized bank on the African continent and the 567th most capitalized bank in the world. As of December 2013, Fidelity Bank Plc. was a large financial services provider in Nigeria with total assets estimated at over US$6.318 billion (NGN:1+ trillion), and shareholders' equity in excess of US$1 billion (NGN:158 billion). At that time, the bank served 2.3 million customers at about 220 branches nationally (Wikipedia, 2015).

The current enlarged Fidelity Bank is the result of the merger with the former FSB International Bank Plc and Manny Bank Plc (under the Fidelity brand name) in December 2005. Fidelity Bank is today ranked amongst the top 10 in the Nigerian banking industry, with presence in all the 36 States as well as major cities and commercial centers of Nigeria. Fidelity continues to rank among Nigeria's most capitalized banks, with tier-one capital of nearly USD1 billion (One Billion US Dollars).

The quest for global relevance and sustainable development had led to wide exploitation of the benefits of cashless policy in payments system of Nigerian banks. The study examines the impact of cashless policy on the profitability of banks in Nigeria using Fidelity Bank Plc as a case study. It has become necessary for researchers to make use of values and figures obtained in the cashless services such as Automated teller machine (ATM), Point of sale (POS), and web based transaction (WBT) to examine its impact on the aggregate return on equity (ROE) of deposit money banks in Nigeria with a view of identifying the effect of this cashless policy on profitability of Nigerian Banks.
The following are the objectives of this study:

  1. To examine the impact of cashless policy on profitability of commercial banks in Nigeria.
  2. To examine the overall effectiveness of the CBN’s cashless policy.
  3. To determine the level of acceptance of the cashless policy by Nigerians.
  4. To identify the limitations in the implementation of cashless policy by commercial banks in Nigeria.


  1. What is the impact of cashless policy on profitability of commercial banks in Nigeria?
  2. What is the overall effectiveness of the CBN’s cashless policy?
  3. What is the level of acceptance of the cashless policy adopted by commercial banks in Nigeria?
  4. What are the limitations in the implementation of cashless policy by commercial banks in Nigeria?

HO: There is no significant relationship between the cashless policy and profitability
HA: There is significant relationship between the cashless policy and profitability
The following are the significance of this study:

  1. The outcome of this study will educate stakeholders in the banking industry on how the cashless policy has influenced the profitability in the Nigerian commercial banks.
  2. This research will also serve as a resource base to other scholars and researchers interested in carrying out further research in this field subsequently, if applied will go to an extent to provide new explanation to the topic.

This study on the impact of cashless policy on profitability of commercial banks in Nigeria will cover the level of profit made by commercial banks before and after the implementation of the cashless policy in Nigeria
Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.

Baddeley, M. (2004). Using E-Cash in the New Economy: An Economic Analysis of Micropayment Systems, UK Cambridge. Journal of Electronic Commerce Research, 5(4)
Central Bank of Nigeria (CBN) Statistical Bulletin. (2012).
Cobb Anne. (2005).
Friedman, B. (1999). The Future of Monetary Policy: The Central Bank as an Army with Only a Signal Corps? International Finance, 2, 3(321-338)
Wikipedia, 2015: