AN EVALUATION OF THE ROLE OF INDUSTRIAL UNION IN MANAGING EMPLOYEE GRIEVANCES IN THE ORGANISATION. A CASE STUDY OF ABIA STATE CIVIL SERVICE
The research profers an evaluation of the role of industrial union in managing
Employee grievances in the organization.It elucidates on the nature of employee grievances,causes ,principles and process of mediation for industrial peace and harmony.The research provides a detail appraisal of the role of industrial union in the media process between management and the employees to ensure industrial peace and harmony.
A case study appraisal is conducted to determine the role of industrial union in managing employee grievances in the Abia State Civil Service.