CHAPTER 1
1.1 BACKGROUND OF THE STUDY
CONSUMER S conformity can be shaped by three different types of reference group influences ;informational, normative and indentification.
It is important to distinguish among these types, since the marketing strategy required depends on the type of influence involved.INFORMATIONAL INFLUENCE; Informational influence occurs when an individual uses the behaviours and opinions of reference group members as potentially useful bits of information. This influence is based on either the similarity of the groups members to the individual or the expertise of the influencing group member. Thus a person may notice several members of a given group using a particular brand of coffee, he or she may then decide
To try that brand simply because there is evidence that it may be a good brand. Or one may decide to purchase a particular brand model of computer because of friend who is very knowledge able about computers owns or recommend it . In these case conformity is the result of information shared by the group members
NORMATIVE INFLUENCE; Normative influence sometimes referred to asd utilitarian influence, occurs when an individual fulfills group expectations to gain
A direct reward or to avoid a sanction. One may purchase a particular brand of clothing to win approval from your colleagues. Or you may refrain from wearing the latest fashion for fear for teasing by friends.The essence of normative influence is the presence of a direct reward or sanction
IDENTIFICATION INFLUENCE; Identification influence also called value expressive influence occurs when individuals have internalized the groups values
And norms .These then guide the individuals behavior without any thought of reference group sanctions or rewards. The individual has accepted the groups value as his or her own. The individual behaves in a manner consistent with the groups values because the individuals values and the groups values are the same
The research therefore seek to provide an evaluation of group behavior for organizational effectiveness and efficiency.
1.2 STATEMENT OF THE PROBLEM
A GROUP consist of people who have a sense of relatedness as a result of interaction with each other.
Understanding of group and their functioning is pivotal to providing the right goods and services that meet their needs
Many addictions to purchases are influenced by group members and so many decisions made are influence by group
The increasing nature of group influences is exacting negative impact on patronage of goods and services by it is not properly understood
And addressed, many organisations do not understand the group influences in their chosen field of business. As such they lack the capacity
To relate nor exact positive actions from them.
Therefore the problem confronting this research is to provide an evaluation of group behavior for organizational effectiveness and effiency. With a case study of NTA
1.3 RESEARCH QUESTION
W hat is the nature of group behavior and its effect on organizational effectiveness and effiency
What is the nature and effect of group behavior on the effectiveness and efficiency of NTA
1.4 OBJECTIVE OF THE RESEARCH
TO determine the nature and effect of group behavior on organizational effectiveness and efficiency
T o determine the nature and effect of group of behavior on the effectiveness and efficiency of NTA.
1.5 SIGNIFICANCE OF THE STUDY
The study shall determine the nature and effect of group behavior on the performance of the organization
It shall also serve as a source of information to managers and institutions
1.6 STATEMENT OF HYPOTHESIS
1 HO Group behavior is not significant in NTA
Ho Group behavior is significant in NTA
2 Ho organizational effectiveness and efficiency in NTA is low
Hi organizational effectiveness and efficiency in NTA is low
3 Ho effect of group behavior on NTA effectiveness and efficiency is low
Hi effect of group behavior on NTA effectiveness and efficiency is high
1.7 SCOPE OF THE STUDY
The study focuses on the appraisal of group behavior and effect on the effectiveness and efficiency of the organization
