AN ASSESSMENT OF THE IMPACT OF EMPOWERMENT AND DELEGATION ON EMPLOYEE MORALE AND PRODUCTIVITY A CASE STUDY OF JULIUS BERGER PLC
Empowerment is a managementpractice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improveservice and performance.Empowerment is based on the idea that giving employees skills, resources, authority, opportunity, motivation, as well holding them responsible and accountable for outcomes of their actions, will contribute to their competence and satisfaction. Empowerment is the process of increasing the capacity of individuals or groups to make choices and to transform those choices into desired actions and outcomes. Central to this process are actions which both build individual and collective assets, and improve the efficiency and fairness of the organizational and institutional context which govern the use of these assets. Delegation involves .General: Grant of authority by one party (the delegator) to another (the delgatee) for agreed purpose(s). Under the legalconcept of vicarious liability, the delegator remains responsible for the delegatee'sacts or omissions in carrying out the purpose of the delegation.Agency: Transfer of an agent'sright to act for the principal (such as from a contractor to a sub-contractor) that can take place only with the permission of the principal, where it is customary, or where it is necessary for the performance of the entrusted duty..Management: Sharing or transfer of authority and the associatedresponsibility, from an employer or superior (who has the right to delegate) to an employee subordinate. Delegation occurs when someone with authority confers upon another person the power to do a particular task. Delegation is usually a one-way street - superiors delegate authority to subordinates. However, ultimate responsibility for task completion usually remains the responsibility of the person who delegated the authority to complete it. For example, if your boss delegates a task to you, she is likely still ultimately responsible for making sure that task is accomplished.